Zgemma Star disconnections with broadband time by time

How to fix the Zgemma Star disconnections

 

HOW TO CORRECTLY BOOT UP BROADBAND & ZGEMMA FROM COLD RESTART IN THE EVENT OF BROADBAND DISCONNECTION

IF NO CHANNELS ARE DISPLAYING ON ZGEMMA THIS IS BECAUSE IT HAS LOST CONNECTION TO THE INTERNET VIA THE ROUTER. THE ZGEMMA REQUIRES CONNECTION TO THE INTERNET VIA BROADBAND ROUTER TO DISPLAY ALL CHANNELS. NO INTERNET CONNECTION CAN BECONFIRMED BY FOLLOWING THE STEPS AT BOTTOM OF THIS PAGE.

How to re-establish internet connection from ZGemma to Internet via router

  • Power down ZGemma with remote. Take all power from ZGemma by removing power lead at the back.
  • Reboot broadband router by disconnecting for 10 seconds/re connecting power lead. This will take a few minutes to fully reboot. Check router is 100% online by going to website via Google like RTE news etc with phone/PC/Tablet.
  • Once you have confirmed that router is 100% online go to Z Gemma, reconnect power lead & power up. As the ZGemma is being powered up from a cold restart & not from standby, like a PC the receiver will take some time to boot up (maybe 5 mins).

If ZGemma is now not showing all channels follow the steps below

  • WITH ZGEMMA REMOTE CONTROL
  • Menu.
  • System.
  • Set Up.
  • Network.
  • Device Set Up.
  • Adapter Settings.
  • If “I.P. address”/”Netmask”/”Gateway” sections at the bottom of this screen (see attached photo, please ignore values at top of picture) are blank, this confirms that the ZGemma has not been assigned an I.P. address from the router. These sections should have numeric values like attached picture. 

 

It is imperative that these fields have values inserted. If they do not follow the boot up procedure from the start to get back online.

 

 

 

 

 






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